Shipping Policies
When Receiving Shipments:
Shippers of all types of items are experiencing increased transit times and significantly increased damages during transport. We understand the frustration you feel regarding the downgrade in service, and we are feeling it too. In addition, carriers are denying more claims and have become more demanding regarding supporting documentation of those claims.
As a result, we need your help to hold the carriers responsible for the damage they inflict on your shipments.
Receiving Checklist:
- Check your list of goods received to ensure that the full order has been received by you
- Check boxes or freight for any damages that may have occurred during transport
- If damaged or suspicion of damage, notate the delivery receipt in detail before signing
- All shipping insurance has been paid by ADM Flooring® (Do not accept additional charges by the carrier)
- Liftgate service has been paid by ADM Flooring® (Do not accept additional charges by the carrier)
If receiving multiple boxes, it is ok to accept a small partial damage so long as you notate the delivery receipt. ADM Flooring will handle the claim of the partial damage and replace immediately.
Large Damages:
- Refuse badly damaged shipments
Small Damages:
- Inspect freight for damage while the driver is on-site
- Contact ADM Flooring® immediately to inform us of the damage
- Notate damage on the bill of lading with as much detail as possible
- Notate Damaged Box/Piece Count
- Notate Item #/Product name
- Notate Type of Damage
- Only sign the bill of lading (BOL) once damages are included on the paperwork
- Take clear photos of the damage before the driver leaves
- Give the driver a copy of BOL with damages noted
If a receiver signs the BOL before denoting damages, the receiver is taking ownership of the freight as is and no freight claim can be made. Claims that are documented in this manner cannot be processed by ADM Flooring®.
Please contact your ADM Flooring® representative to answer any questions you may have.
Accessibility:
If the carrier is unable to safely access your delivery address or the nearest curbside location, they will notify you of the issue. In such cases, the shipment will be delivered to the closest accessible point or held at the carrier’s nearest terminal for pickup.
Please note that standard freight deliveries to residential locations are performed using a minimum 26-foot box truck, which may limit access to certain properties due to road width, clearance, grade, or other site-specific conditions. It is the buyer’s responsibility to ensure that the delivery location can accommodate this equipment or to make alternate arrangements.
The buyer is solely responsible for coordinating the final transfer of materials from the carrier’s delivery point or terminal to the intended delivery location.
If terminal pickup is not feasible, and the delivery location can be serviced by a smaller vehicle (such as a cargo van or light-duty truck) outside of the freight carrier’s ability, ADM Flooring can, upon request, provide a quote from a third-party carrier to complete delivery. All such arrangements, costs, and liabilities remain the sole responsibility of the buyer.
Any delivery beyond standard curbside service, including driveway or garage placement, is performed strictly at the driver’s discretion as a courtesy and is not guaranteed.
If the buyer is unable or unwilling to accept delivery, coordinate timely pickup, reconsign to an accessible address, or arrange final transport, ADM Flooring reserves the right to have the shipment returned to our warehouse to prevent ongoing storage fees. All associated costs pertaining to shipping, including return freight, handling, storage (if incurred), and any future redelivery charges, remain the sole responsibility of the buyer and must be paid prior to any release or reshipment of the material.
US Shipping:
Shipping to Hawaii, Alaska, Canada, PO Boxes, US protectorates and international is available.
Charge For Each Additional Shipment:
Splitting up the total delivery will require a delivery charge for each additional shipment. Prices vary; contact us for pricing.
Free Shipping:
Get free shipping on flooring orders with a minimum of 500 square feet. Exclusions may apply.
Order Tracking:
All shipments, including freight, are tracked. We upload tracking information as soon as the product has left our distribution center in California.