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Shipping Policies

Free Shipping:

Get free shipping on flooring orders with a minimum of 500 square feet. See terms and conditions.

Charge For Each Additional Shipment:

Splitting up the total delivery will require a delivery charge for each additional shipment. Prices vary; contact us for pricing.

US Shipping:

Shipping to Hawaii, Alaska, Canada, PO Boxes, US protectorates and international is available.

Curbside Delivery:

All shipments are curbside delivery only. We cannot deliver beyond the curbside and are not responsible for taking the shipment up any stairs or further than curb point.

Order Tracking:

All shipments, including freight, are tracked. We upload tracking information as soon as the product has left our distribution center in California.

Accessibility:

All shipments are curbside delivery only. Delivery is based on the accessibility of the delivery location and is subject to drivers discretion. We cannot deliver beyond the curbside and are not responsible for taking the shipment up any stairs or further than curb point. If the driver is unable to access the curb point drop-off, it is the customers’ responsibility to retrieve the shipment from the nearest carrier terminal within 3 business days or the shipment is returned back to the shipper, ADM Flooring, Inc. If the shipment is returned back to ADM Flooring, Inc., the purchaser will be responsible for paying return shipping fees. Must contact us to request a quote. 

Commercial Use:

For commercial use, the same warranty applied but the time is reduced to 10 years instead. Also, we recommend lacquer products and we can send samples for review.

Damaged Shipments:

Shippers of all types of items are experiencing increased wait times and significantly increased damages during transport. We understand the frustration you feel regarding the downgrade in service and we are feeling it too. In addition, carriers are denying more claims and have become more demanding regarding supporting documentation of those claims.

As a result, we need your help to document the damage inflicted on your shipments.

Large Damages:

Refuse badly damaged shipments

Small Damages:

Inspect freight for damage while the driver is on-site
Contact us immediately to inform us of the damage
Denote damage on BOL with as much detail as possible
Damaged Box/Pallet Count
Item #/Product Name
Only sign the bill of lading (BOL) once damages are included on the paperwork
Take clear photos of the damage before the driver leaves
Give the driver a copy of BOL with damages noted
If a receiver signs the BOL before denoting damages, the receiver is taking ownership of the freight as is and no freight claim can be made. Claims that are documented in this manner cannot be processed. 

Please contact us to answer any questions you have. 

Free Shipping:

Get free shipping on flooring orders with a minimum of 500 square feet. See terms and conditions.

Charge For Each Additional Shipment:

Splitting up the total delivery will require a delivery charge for each additional shipment. Prices vary; contact us for pricing.

US Shipping:

Shipping to Hawaii, Alaska, Canada, PO Boxes, US protectorates and international is available.

Curbside Delivery:

All shipments are curbside delivery only. We cannot deliver beyond the curbside and are not responsible for taking the shipment up any stairs or further than curb point.

Order Tracking:

All shipments, including freight, are tracked. We upload tracking information as soon as the product has left our distribution center in California.

Accessibility:

All shipments are curbside delivery only. Delivery is based on the accessibility of the delivery location and is subject to drivers discretion. We cannot deliver beyond the curbside and are not responsible for taking the shipment up any stairs or further than curb point. If the driver is unable to access the curb point drop-off, it is the customers’ responsibility to retrieve the shipment from the nearest carrier terminal within 3 business days or the shipment is returned back to the shipper, ADM Flooring, Inc. If the shipment is returned back to ADM Flooring, Inc., the purchaser will be responsible for paying return shipping fees. Must contact us to request a quote. 

Commercial Use:

 For commercial use, the same warranty applied but the time is reduced to 10 years instead. Also, we recommend lacquer products and we can send samples for review.

Call

We are open
M-F 8:00AM to 4:00PM PST
+1 (888) 729 - 6781

FAQ's

Find questions and answers to common topics.
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Email

We typically respond within
business 1-hour.
[email protected]

Contact

+1 (888) 729 - 6781[email protected]3340 Leonis Blvd. Suite B

Vernon, CA 90058 
.

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All rights reserved. Various trademarks held by their respective owners.
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