Return Policy

To be eligible for a return or exchange:

• Your item must be unused (not installed) and unopened.
• In resell-able condition unless the product/s is/was damaged/defective prior to receiving.
• It must also be in the original packaging and include all the original accessories.
• We require a receipt or proof of purchase along with photos of the defects/damages and a Return Merchandise Authorization (RMA) form filled out and signed in order for us to review your return request.
• Customized, modified, or made-to-order products are not permitted to be voluntarily returned or exchanged. 
• ADM will not accept any returns that exceed 30 days after delivery/pickup.
• We only replace or return items free of charge if they are defective or damaged due to actions outside of the customer’s control. Otherwise, returning a full or partial order within 30 days of pickup/delivery is acceptable. There will be a 15% restocking fee and return shipping charge (waived if the customer returns on their own) for voluntary reasons. We are not responsible for any damages or defects that were caused by the customer, employees of the customer, or representatives of the customer.
• If you need to return/exchange an item in your order for another reason, send us an email to info@d.admflooring.com with photos and a brief description of why you want to return or exchange.  Our support staff will acknowledge and reply with an RMA form for you to fill out, sign, and send back for review. Once approved for a return, please send you item/s to:
  
  ADM Flooring, Inc.
  ATTN: Return Department
  3340 Leonis Blvd.,
  Vernon CA 90058, USA.
  (888) 729-6781
  
• The customer is responsible for paying return shipping charges if shipped through ADM Flooring. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping along with the return shipping charge will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please do not send your purchased items back to us without authorization from us beforehand. We will deny the shipment and have the package returned to you.

Freight Return Pickup Requirements

For any return, exchange, warranty return, or other material being retrieved by a freight carrier, all material must be palletized and prepared for transport prior to the carrier’s arrival.

The material must also be placed in a location that is accessible to a standard pallet jack operated by the carrier. In most cases, ADM Flooring recommends that palletized material be placed on a paved driveway, concrete surface, loading area, or at the curb immediately adjacent to the pickup location. Material placed on grass, dirt, gravel, inside a residence, behind obstacles, or in any location that cannot be safely accessed with a pallet jack may be refused by the carrier.

Freight carriers are independent transportation providers and establish their own loading, accessibility, and transportation requirements. ADM Flooring does not control carrier procedures and cannot require a carrier to accept freight that the carrier determines is inaccessible, improperly prepared, unsafe to load, or otherwise unsuitable for transport.

The carrier’s determination regarding accessibility and pickup conditions shall be final at the time of pickup. Material shall not be considered returned until it has been accepted by the carrier and removed from the project site.

If a scheduled pickup cannot be completed because the material is not palletized, not accessible to a pallet jack, or otherwise not prepared for transport, any additional pickup attempts, dry-run charges, storage fees, or related transportation costs may be the responsibility of the customer.

Once your return/exchange is received and inspected:

• We will send you an email to notify you that we have received your returned/exchanged item. We will also notify you of our findings (if needed).
• If we receive the shipment in a condition not as described or expected, ADM Flooring reserves the right to reject receiving the shipment as a viable return/exchange. We would then contact you to take back the shipment within 14 days or we will discard / recycle the material.
• If your return or exchange is approved after review, then your refund will be processed and a credit will send back to the original method of payment. This process can take between 1-7 business days.

If you haven’t received a refund yet:

• First check with your bank account. There is often some processing time before a refund is posted.
• Then contact your credit card company. It may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund yet, please contact our return department.